Refund policy
Return & Refund Policy
At Arvyne, we are committed to providing high-quality women’s clothing and an excellent shopping experience. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.
Return Eligibility
We accept returns within 30 days of the delivery date for eligible items purchased from Arvyne.
To qualify for a return, items must meet the following conditions:
- Unworn, unused, and unwashed
- In original condition with all tags attached
- Returned in the original packaging when possible
- Accompanied by proof of purchase or order confirmation
We do not offer final sale items. All eligible products may be returned within the return window.
Free Return Shipping
We provide free return shipping for all approved returns within the United States.
After your return request is approved, a prepaid return shipping label and return instructions will be sent to your email address.
No Restocking Fees
Arvyne does not charge any restocking fees for returned merchandise.
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return if opened, worn, or used:
- Intimate apparel or undergarments
- Items damaged through misuse or improper care
Any exceptions will be clearly noted on the product page.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing typically takes 5–8 business days
- Your financial institution may require additional processing time
Original shipping fees, if applicable, are non-refundable unless the item was defective, damaged, or incorrect.
Exchanges
At this time, we do not process direct exchanges. If you would like a different size or item, please return the original item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item received
Order Cancellations
Orders may be canceled within 12 hours of placement. After processing or shipment, orders can no longer be canceled and must follow the return procedure after delivery.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Store Name: Arvyne
Website: Arvyne.shop
Email: Contact@arvyne.shop
Phone: +1 530-666-1903
Business Address: 8851 Stable Ln, Houston, TX 77024, United States